Frequently Asked Questions

When is the latest date that I can apply for accommodation?

There is no closing date for students coming from outside Northern Ireland. There is a closing date of 1 August 2014 for Northern Ireland students. Applications received after this date will automatically be waitlisted and will be considered on a postcode basis.

Where is check-in?

Check-in for all students is at Elms Village.

When can I move in to my accommodation?

Check-in for students on a 40 week contract is Saturday 6 September 2014.

Check-in for students on a 38 week contract is on Saturday 20 and Sunday 21 September 2014.

Check-in for students on a 51 week contract is on Saturday 27 September 2014.

Will there be someone to show us around?

There will be staff available during check-in weekends to guide you around the accommodation. 

How long do I get to unload my belongings?

If travelling by car there is parking available on the Elms Village site. In order to minimise traffic congestion you have approximately 30 minutes to unload your vehicle. This restricition is due to the small number of parking spaces around the Elms Village site and the volume of people arriving for check-in.  

What items are already provided in the flat and room?

Please see the┬áinventory section for more details. 

Is there a telephone and data point in my room?

Telephones are not provided in Queen's Accommodation, however, there are data points in your room and internet cables are provided. There is an emergency telelphone in each block in Elms Village if you need to contact Reception or Security.

Can I bring a TV?

We provide a TV in all communal areas, however, if you wish to bring a television for your room you will need to purchase a TV licence. If you intend to watch live television via your computer, you will also require a TV licence.  For further information on TV licensing please visit TV Licensing or the Student Section of the TV licensing website. 

Can I bring my car? 

If you have not been allocated a parking permit there is a Pay Per Use car park operating at the Elms Village. Students can park in the two car parks located beside the Elms Village reception building on a pay per use basis – 50p per 24 hours. You must register your car details if you wish to use these car parks by coming to Elms Village reception (you only need to register once), you will be issued with a car park disk to display on your windscreen. 

Is there a supermarket nearby?

There is a Tesco on the Lisburn Road, just 10 minutes walk from the Elms site or 15 minutes from the main campus. The Residential Life team regularly provide transport for shopping trips to larger supermarkets.  

Is there security?

The University Safety team is available 24 hours a day, 7 days a week.  

Will a cleaning service be provided? 

The housekeeping staff provide a weekly clean during core teaching times of all communal areas including hallways, stairways, landings and corridors, kitchen/common rooms, communal toilets and showers.   

You can choose to pay for additional cleaning in your room at any time. Please contact the Residential Life staff in the Treehouse to arrange.

Are all my utility bills included? 

The residential fees cover all your utility bills. However, if you decide to bring a TV, you will need to purchase a TV licence. 

Will I need to insure my personal possessions?

Contents insurance is provided in all University accommodation through a block insurance scheme.  The insurer is Endsleigh Insurance Compant and you will be issued with a certificate detailing the cover when you check-in.

How far is Elms Village from Queen’s University main campus?

The main campus is only 15 minutes walk from Elms Village. 

Can I transfer to another room? 

The Accommodation team accept room move requests from 7 October 2014. 

You can also swap rooms with another resident. For more information on how to swap rooms click here.

Who can I go to for help? 

We have a large team of staff including a team of Residential Life team and Residential Assistants who offer support to you through the year. They will also find appropriate help for you from experienced staff within other support units in Queen's University, whatever the problem.

Do students have to move out over the Christmas and Easter holidays?

If students select a 38, 40 or 51 week contract for accommodation this includes both the Christmas and Easter holidays. This means that students do not have to move out their belongings if they return home for the holidays. All the accommodation is open during the holidays therefore students can come and go as they please.

Can I have a guest to stay?

You can sign in one guest at a time at Elms Village reception by completing the relevant form by 9pm on the day of arrival. The guest must ensure to sign out at Elms Village reception on their departure date. We can also provide guest rooms at Elms Village which can be booked in advance and paid for at Elms Village Reception; these rooms are subject to availability.

Is the £300 damage deposit included in the residential fees?

The damage deposit is not included in the residential fees.  This amount is held on your accommodation account over the length of your contract.  When you check out of your accommodation your room will be inspected and any damage charges will be agreed with you and deducted from this deposit.  If you have any unpaid charges on your account these will also be deducted.  The remainder of the deposit will then be refunded to you.  If you have no damage charges or outstanding charges then the full deposit will be refunded.

What should I do if I have problems paying my fees?

If you have any financial difficulties or queries please call Elms Village Reception between 9:00am-5:00pm Monday-Friday and speak to Louise McGeough or Marie McCullough. They will be able to provide advice or identify sources of financial support available from Queen's University to which you may be entitled.

What should I do if there is a maintenance problem in my room?

All maintenance faults should be reported online as soon as possible.   

Who are my neighbours in my accommodation block/house? 

Follow us on Facebook and join us on the discussion page abd forums for each accommodation location to find out who your new neighbours will be. You can also post any queries to our Facebook page.

How do I get my post? 

All mail is kept in Elms Village reception.  Students can check for post at any time by bringing some photographic ID to reception.  We will endevour to inform students if a parcel arrives, however, due to the large volume of post we cannot guarantee this. It is important that you check for any post on a regular basis.  Any post not collected after 4 weeks will be returned to sender.

If you know someone is sending you post, or if you are ordering items to be delivered, please make sure your name is spelt correctly and clearly marked as well as your block and room number i.e. Miss A. N. Other, 4 Ash Avenue, Room 201, Elms Village, 78 Malone Road, Belfast BT9 5BW.

When do I check out of my room? 

The check out date for students living in accommodation in 2014/15 (on a 38 and 40 week contract) will be Saturday 13th June 2015.  You need to vacate your room and return your key or key card to Elms Village Reception by 12noon on this date.

When leaving your accommodation please ensure the room is cleaned thoroughly.  Windows and doors should be securely locked.  Kitchens and common rooms should be left clean and tidy and all food and personal items removed and bins put out for collection.

More information on preparing for check-out procedures will be provided from 1 May 2015.