Elms Village Reception

The Elms Village reception is your first point for contact for advice, support and general enquiries. It is open 24 hours a day, seven days a week. 

Absence from Queen's Accommodation

If you plan to be away from the halls for longer than seven days, please inform your neighbours and site staff. This will allow us to account for you in case of an emergency.  

Bank Accounts

If you require proof of residency for opening a new bank account, please complete a Proof of Residency form at Elms Village reception. A letter will be available for collection within 24 hours.  

Bicycle Shelter

For the access code to the secure bicycle shelter, please speak with a member of staff at Elms Village reception.  

Car Parking

If you are not allocated a parking permit, there are two Pay Per Use carparks operating adjacent to Elms Reception. The price of parking is £0.50 per 24 hours. If you wish to use these carparks you must register your car details at Elms Village reception (you only need to register once). For additional information please click here


Vehicles delivering fast food and groceries ordered online are authorised to deliver to accommodation on the Elms Village site. For further information see the Living in Accommodation booklet.

Departure Procedure

When departing from your accommodation please return your key(s) to Elms Village reception and complete the necessary paperwork to finalise your checkout.  


It is advised that you register with a doctor at the University Health CentreIf you require medical treatment or advice outside surgery hours, weekends, bank or public holidays, you should contact - +44 (0) 28 9079 6220

First Aid

If you require first aid at any time please contact Elms Village reception on +44 (0) 28 9097 4525 where one of our trained staff will assist you. If there is an emergency and you require an ambulance call 999.


HMO and health and safety regulations require us to know how many people are in accommodation at all times. You can sign in one guest  to stay in your room, however, there are limits on how long they can stay details for which and theLiving in Accommodation at Queen's 2014-15 booklet contains the details of the Guest Policy. 

Hoovers (Vacuum Cleaners)

Hoovers can be signed out from Elms Village reception and the Treehouse reception for 30 minutes by leaving you student card as a deposit. Your student card will be returned to you once the hoover is brought back in the same working condition in which it was signed out. 


Each student will be issued with a fob to access their accommodation building. The fob will allow students living in Elms Village, Willow Walk and Grant House access to your bedroom. Students living in Mount Charles, Guthrie House, College Gardens and 76 Malone Road will be issued a key for your bedroom. The fob/key will only give you access to your building, your corridor and your bedroom. Do not duplicate or loan your key or fob to anyone else. If you lose your key or fob, report it to Elms Village reception where you will be charged £2.00 per fob and £7.50 per key (if replacement fob not returned within 30 minutes).

Lost Property

Lost property items can be handed in to Elms Village reception where they will be logged and the items stored safely for collection by the owner. Items not collected by the end of the academic year will be given to a local charity.


If you wish to make a payment for residential fees or other charges such as car parking or key charges, you can call into Elms Village reception where your payment will be processed and a receipt provided. Payment queries can be handled between 9.00 - 17.00 everyday. 


All Royal Mail deliveries are received by the Elms Village reception every morning Monday-Saturday. Couriers deliveries are received at various times throughout the day. All mail can be collected by showing your student card/photo ID.

All outgoing post can be left with staff at Elms Village reception for collection. Royal Mail collects the post at 16.00 and 18.00 Monday-Friday and at 12 Noon on Saturday.

Post or parcels not collected within 4 weeks will be returned to sender. 

Public Telephone

There is a payphone located on the lower ground floor of the Treehouse.


A Safety team operates 24 hours every day from the Elms Village reception. If you require assistance at anytime please contact +44 (0) 28 9097 4525. Alternatively, if you are a student in 76 Malone Road, College Gardens, Grant House, Guthrie House or Mount Charles please contact +44 (0) 28 9097 5098/99


There is a free phone for fonaCAB taxi services located at Elms Village reception. fonaCAB is the only taxi service apermitted on site at Elms Village to pick up and drop off at your building.