Residential Fees

For 2016-17 accommodation contracts, the fees are inclusive of utility charges (heating, hot water and electricity) with the exception of Willow Walk*.

Elms Village Weekly Price 38 Week Contract 39 Weekly Contract 51 Week Contract
         
Standard Room £94 £3,572 £3,666 £4,794
Premium Standard Room £104 £3,952 £4,056 £5,304
En Suite £112 £4,256 £4,368 £5,712
Premium En Suite £123 £4,674 £4,797 £6,273
         
Queen's Houses (76 Malone Road, Grant House, College Gardens, Mount Charles, Guthrie House) Weekly Price 38 Week Contract 39 Weekly Contract 51 Week Contract
Standard Twin £71 £2,698 £2,769 £3,621
Small Standard  £77 £2,926 £3,003 £3,927
Standard   £94 £3,572 £3,666 £4,794
Standard Premium   £104 £3,952 £4,056 £5,304
Standard Premium Double (Single Occupancy)   £112 £4,256 £4,368 £5,712
En-suite Premium   £123 £4,674 £4,797 £6,273
         
Willow Walk* Weekly Price 38 Week Contract 39 Weekly Contract 51 Week Contract
Studio £129 £4,902 £5,031 £6,579
1 Bedroom Apartment £160 £6,080 £6,240 £8,160
Willow Walk 2 bedroom apartment £129 £4,902 £5,031 £6,579
Willow Walk (2 bed premium) £139 £5,282 £5,421 £7,089
Willow Walk 3 and 4 bed apartments £123 £4,674 £4,797 £6,273


Willow Walk

In Willow Walk, the meters for gas and electricity will be uploaded with credit prior to your arrival which is based on the historic usage for your apartment. This should be sufficient to meet your requirements for the length of your contract. Should you use more than the amount of credit provided, you will be required to pay for the additional cost. In order to avoid having to pay extra cost and to reduce waste we would advise that you use the heating and electricity sensibly.

You will be advised of your credit remaining on your meters during the year; at the middle of semester one, the end of semester one and the middle of semester two.

If you need to buy gas credit to top up your gas meter, please come in to Elms Village reception 24/7 where gas credit can be bought. Please do not let your gas meter run completely out of credit, if this occurs an engineer is required to reset your boiler and this will delay the speed in which you have access to heat and hot water.

If you need to top your electricity meter, you can do so either at the Mace in the Treehouse or the 24/7 BP SPAR garage on the Malone Road. You must take with you the electricity top-up card which will be on top of your electricity key pad upon arrival. 

Students are advised to use electricity and heating sensibly in order to avoid having to pay extra to purchase additional credit. In order to control the costs and reduce unnecessary waste of energy we respectfully ask that you set the heating time clock in your apartment to match the times when you require heat. For example we advise that clocks are set to switch off when you are going out of the apartment, or going to bed at night and set to come on again as you get up each morning.

The following information tells you about the payment options and also offers advice on bank charges and the importance of maintaining fee payments. Please note that you will not get your keys until you have signed up to a fee payment option. Please ensure that your UK bank account allows direct debit payments, this may require upgrading to a Student Plus account.

1. Queen’s Students accepting a contract of 8 weeks or less are required to pay their accommodation residential fee in full prior to taking up residence.

2. Queen’s Students accepting a contract for one semester are required to pay their accommodation residential fee in full within one week of taking up residence.

3. Queen’s International Students accepting a contract for 38, 39 or 51 weeks may pay by one of the following four options; there options are in line with the payment options for your academic fees:

A.  Provide evidence of sponsorship or scholarship from a government or other official organization, OR

B.  Pay the total accommodation fee at check-in. Please note that cash will be accepted at Elms Village Reception, OR

C.  Pay an advance of 50% of their accommodation fee at check-in, the balance being payable by February 2018, OR

D.  Pay by Direct Debit:

25% of the total fee must be paid at check-in. A Direct Debit form must be completed from a UK bank account once the account has been opened. Payments are taken directly from your bank in three equal payments on 1 January 2018, 1 February 2018 and 1 March 2018.

The direct debit payment facility is only available to those students who have a UK current bank account (not savings account) which is recognised by the Direct Debit Scheme. Help is available on how to open a UK bank account from the International Student Support staff who are located in the International and Postgraduate Centre.

4. All other Queen’s students accepting a contract for 38, 39 or 51 weeks may pay by one of the following options:

A.  FULL PAYMENT

If you wish to pay your accommodation fee in full by cheque or credit/debit card, your payment must be received by Saturday 17 September 2017. Please ensure you write your name and UCAS or QUB Student Number on the back of the cheque. Cheques should be made payable to 'Queen’s University Belfast'. If your payment is not received by this date, this option will no longer be available, and payment should be made via option (b) or (c) below.

B.  DIRECT DEBIT – 3 Direct Debit instalments

You will need to enter your bank details online by logging in to your accommodation account. The Residential Fees team must be in receipt of your bank details in order to process your check-in and allocation of accommodation key/fob. Please complete your bank details before check-in weekend, Saturday 17 September 2017.

Your accommodation fee will be collected from your nominated bank account in three Direct Debit instalments on 1 November 2017, 1 February 2018, and 1 May 2018. These dates are scheduled to coincide with student loan payment dates.

C.  DIRECT DEBIT – 7 consecutive monthly Direct Debit instalments

You will need to enter your bank details online by logging in to your accommodation account. The Residential Fees team must be in receipt of your bank details in order to process your check-in and allocation of accommodation key/fob. Please complete your bank details before check-in weekend, Saturday 17 September 2017.

Your accommodation fee will be collected from your nominated bank account in consecutive monthly Direct Debit instalments from 1 November 2017 to 1 May 2018 inclusive.

D.  QUEEN'S POSTGRADUATES RECEIVING A SALARY FROM QUEEN’S UNIVERSITY

Postgraduate students receiving a Queen’s salary or stipend can have their fee deducted at source in seven consecutive instalments from October 2017 to April 2018 inclusive. You will be sent a stipend deduction form before your arrival to accommodation. This form must be returned to Elms Village reception by Saturday 16 September 2017. If your form is not received by this date, this option will not be available and payment should be made via option (b) or (c) above.

5. NB. Direct Debit - changes to bank account details

If you change bank account details during the year you MUST contact the Residential Fees team on 028 9097 5639 or residentialfees@qub.ac.uk 

6. Bank Charges  

Banks may apply differing charges for the transfer of funds. It is advisable to explore the most cost effective method of money transfer, in either pound sterling or another currency, and to be fully aware of any bank charges that will be applied to your account.

7. Administration Charges

An email reminder will be sent to you two weeks in advance of each due payment date, noting the due date and to advise you that an administration charge of £25.00 will be applied for failed Direct Debit payments. Any such charges will be added to your accommodation account, or will be deducted from your deposit at the end of the relevant academic year.

NB. if you wish to sign up for text reminders two weeks prior to your residential fees payment please contact a member of staff at Elms Village reception.

 

 

 

 

DEPOSIT PAYMENTS

When you accept your accommodation contract, you will be required to pay a £300 deposit. This is not included as part of your Residential Fees. The deposit covers missing items, any damage to your accommodation, loss or non-return of keys, unpaid rent and will be used to off-set any loss of income if you request release from  your accommodation contract. If you pay your deposit using World Pay, your deposit will be refunded this way. If you pay by bank transfer or any other means, your deposit will be refunded by bank transfer may take 4 weeks to process.

To make the payment please follow these steps:

1. Log in to your accommodation portal by clicking here
2. Enter your debit or credit card details and press pay 
3. Do not enter your credit or debit card details more than once. If you receive an error message or are unsure if your payment has       
    gone through please telephone +44 (0) 28 9097 5639
4. Check your emails (including your junk folder) for a receipt from World Pay. You will not receive any confirmation on the payment 
    screen that you have paid.

Overdue fees

The accommodation fee must be paid in accordance with the payment schedule agreed with the Accommodation Office.  If a student does not meet the payments agreed, and does not engage with the Accommodation Office to agree an alternative payment plan, action will be taken to recover the debt.  Failure to engage with the Accommodation team to agree a suitable plan to manage payment in respect of outstanding fees will result in access to the student’s accommodation being denied until such times as they engage.

Failure to settle accommodation fees will result in the student being asked to leave University accommodation and details of their account will be passed to the University solicitors for recovery of debt.  If a student has outstanding accommodation fees debt, they will be ineligible to re-apply for University accommodation.

Other financial advice is available by contacting the Students’ Union Advice Centre or Income and Student Finance staff at the Student Guidance Centre.

Help and advice

It is important that you speak to the Residential Fees team if you have any concerns regarding your finances. You can make an appointment to discuss your situation with a member of the team by contacting residentialfees@qub.ac.uk or calling 028 9097 4407. 

Support is also available from the Students' Union, follow the links for more advice: Money/Debt Advice or Funding Advice 

 

For 2017-18 accommodation contracts, the fees are inclusive of utility charges (heating, hot water and electricity) with the exception of Willow Walk*.

  Weekly Residential Fee 2017/18 - 38 weeks 2017/18 - 39 weeks 2017/18 - 51 week
Elms Village and Houses        
Standard Twin £73 £2,774 £2,847 £3,723
Small Standard  £79 £3,002 £3,081 £4,029
Standard   £97 £3,686 £3,783 £4,947
Standard Premium   £107 £4,066 £4,173 £5,457
Standard Premium Double   £115 £4,370 £4,485 £5,865
         
En-suite  £115 £4,370 £4,485 £5,865
En-suite Premium   £127 £4,826 £4,953 £6,477
         
Willow Walk        
Willow Walk 3 and 4 bed apartments £127 £4,826 £4,953 £6,477
Willow Walk 2 bedroom apartment £133 £5,054 £5,187 £6,783
Willow Walk 38 weeks (2 bed premium) £143 £5,434 £5,577 £7,293
         
Flats and Apartments        
Studio and 1 bedroom apartments in Willow Walk and Elms Village  £133 - £165   £5,054 - £6,270   £5,187 - £6,435   £6,783 - £8,415 

Willow Walk

In Willow Walk, the meters for gas and electricity will be uploaded with credit prior to your arrival which is based on the historic usage for your apartment. This should be sufficient to meet your requirements for the length of your contract. Should you use more than the amount of credit provided, you will be required to pay for the additional cost. In order to avoid having to pay extra cost and to reduce waste we would advise that you use the heating and electricity sensibly.

You will be advised of your credit remaining on your meters during the year; at the middle of semester one, the end of semester one and the middle of semester two.

If you need to buy gas credit to top up your gas meter, please come in to Elms Village reception 24/7 where gas credit can be bought. Please do not let your gas meter run completely out of credit, if this occurs an engineer is required to reset your boiler and this will delay the speed in which you have access to heat and hot water.

If you need to top your electricity meter, you can do so either at the Mace in the Treehouse or the 24/7 BP SPAR garage on the Malone Road. You must take with you the electricity top-up card which will be on top of your electricity key pad upon arrival. 

Students are advised to use electricity and heating sensibly in order to avoid having to pay extra to purchase additional credit. In order to control the costs and reduce unnecessary waste of energy we respectfully ask that you set the heating time clock in your apartment to match the times when you require heat. For example we advise that clocks are set to switch off when you are going out of the apartment, or going to bed at night and set to come on again as you get up each morning.

STUDENT DEPOSIT RETURN
10th June 2017

‘Damage Deposit Return’ for students departing on or after 10th June 2017.

  • It is your responsibility to ensure that your accommodation account is settled before departing Queen’s Accommodation. You need to ensure that your accommodation is left in an acceptable condition i.e. clean and in a good state off repair.

  • If you have an outstanding monetary balance on your account in relation to unpaid accommodation fees or had a charge levied against your account i.e. disciplinary fine or damage charge the Finance team will deduct the amount from your deposit before processing a refund.

  • Your deposit will not be returned until your room has been inspected and your accommodation is satisfactory. The Finance team will then process the release of the refund.

  • The Finance team will process the refund for all student damage deposits on or before 1st July 2017.

A damage deposit paid to Queen’s Accommodation will be refunded by one of the following payment options:

Option 1 – Refund via Worldpay
The refund will be returned to the original card used to make the payment.
Worldpay will send an email to the ‘shopper email’ on the registered account notifying the account holder that a payment has been made. The refund process will take approximately 3-5 working days. The refund may take longer to process depending on the originating bank that the original card was issued by.

Option 2 – Refund via Bank transfer
All students who paid their deposit by cash, cheque or by bank transfer will receive their deposit by bank transfer. The refund will be returned directly to bank account indicated by the student.

Each student receiving their refund via this method will receive an email from the Finance team containing an attached (deposit refund form). It is your responsibility to ensure the enclosed form is completed and returned before departing Queen’s Accommodation.

This refund process may take up to 3 weeks to be finalised.‌